General Terms and Conditions (GTC)
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider via our website. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby excluded.
(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of textiles, accessories and decorative items.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in your "shopping cart." You can access the "shopping cart" and make changes there at any time using the corresponding button in the navigation bar. After clicking the "Checkout" or "Continue to Order" button (or similar) and entering your personal information as well as the payment and shipping terms, the order details will be displayed as an order overview.
If you use an instant payment system (e.g., PayPal, Klarna, Sofort, giropay) as your payment method, you will either be redirected to the order overview page in our online shop or to the website of the respective payment service provider. After entering and confirming your payment details, you will be redirected to our online shop, where the order details will be displayed again.
Before submitting your order, you have the opportunity to review the information again, change it, or cancel the order. By submitting your order using the corresponding button, you declare your legally binding acceptance of the offer – the contract is thereby concluded.
(4) Your requests for a quote are non-binding. We will provide you with a binding offer in text form, which you can accept within 5 days.
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are partially automated by email. You must ensure that your registered email address is correct and that receipt of the emails is technically guaranteed.
§ 3 Individually designed goods
(1) You shall provide us with the information, texts, or files required for the individual design of the goods via the online ordering system or by email immediately after conclusion of the contract. Our specifications regarding file formats must be observed.
(2) You are obligated not to transmit any data whose content violates the rights of third parties or violates applicable law. In this regard, you expressly indemnify us against all claims by third parties, including the costs of legal representation.
(3) We do not review the content of the transmitted data. We assume no liability for any errors.
§ 4 Special agreements on offered payment methods
(The information regarding Sofortüberweisung, Klarna, and PayPal remains the same—they correspond to your offered payment methods.)
§ 5 Right of retention, retention of title
(1) You may only exercise a right of retention if the claims arise from the same contractual relationship.
(2) The goods remain our property until full payment has been made.
§ 6 Warranty
(1) The statutory liability for defects applies.
(2) Consumers are requested to check the goods upon delivery for completeness and any visible defects and to notify us and the shipping service provider of any complaints as soon as possible. There is no obligation to do so, and this does not affect your statutory warranty rights.
(3) If a product feature objectively deviates from the usual, this shall only be deemed to have been agreed if you were informed of this before the conclusion of the contract and the deviation was expressly and separately agreed.
§ 7 Choice of law
(1) The law of the Republic of Austria shall apply. For consumers, this choice of law applies only to the extent that it is not deprived of protection by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
(2) The UN Convention on Contracts for the International Sale of Goods shall not apply.
II. Customer information
1. Identity of the seller
Name: Mostafa GONEIM, BSc.
Address: Puchsbaumgasse 1/3/9 1100 Vienna, Austria
Email: info@peacymind.com
Alternative dispute resolution:
The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/odr
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
2. Information on the conclusion of the contract
See Section 2 of the General Terms and Conditions.
3. Contract language, contract text storage
3.1. The contract language is German.
3.2. We do not save the contract text. You can save or print the order details before submitting your order using your browser's print function. After the contract is concluded, you will receive all contract information again by email.
3.3. For individual quotation requests, the contract details will be sent by email.
4. Essential characteristics of the goods or services
The essential features of the product can be found in the item description on our website.
5. Prices and payment terms
5.1. All prices include VAT and are exclusive of shipping costs.
5.2. Shipping costs range from €4.50 to €12.95, depending on the country of delivery.
5.3. For payments from non-EU countries, additional transfer or exchange rate fees may apply, which are to be borne by the customer.
5.4. The available payment methods can be found on our website under the "Payment Methods" section.
5.5 Payment is due immediately upon conclusion of the contract, unless otherwise stated for the selected payment method.
6. Delivery conditions
6.1. Delivery takes place within 3–7 working days.
6.2. Shipping costs and any delivery restrictions are stated in the offer or on our website.
6.3. For consumers, the risk of accidental loss shall only pass to the buyer upon delivery of the goods – regardless of whether the shipment is insured or not.
7. Statutory liability for defects
See Section 6 of our Terms and Conditions. No further warranty is offered.