Right of withdrawal

Right of withdrawal for consumers

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day

on which you or a third party other than the carrier designated by you took possession of the last goods , provided that you have ordered several goods as part of a single order and these were delivered separately.

To exercise your right of withdrawal, you must
Name: Mostafa Goneim BSc,
Address: Puchsbaumgasse 1/3/9, 1100 Vienna, Austria
Email: info@peacymind.com
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired .

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), within 7 days from the day on which we receive the goods back.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us , unused and in perfect condition, immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts:

for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the supply of goods which are liable to spoil quickly or whose expiration date would be quickly exceeded;

for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on market fluctuations over which the trader has no influence;

for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery ;

for the supply of goods if they have been inseparably mixed with other goods after delivery ;

for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery .